Research And Markets: Global Printed Circuit Board Industry 2012-2017: Trends, Profits And Forecast Analysis Out Now

Business Products & Services has been in the news a lot lately. Here is the latest.

Franchise Program from Electronic Commerce International Takes Franchise Organizations to the Next Level

28 January 2014 | 9:45 am Electronic Commerce International has created an exciting new franchise program for franchisors. This new franchise opportunity includes excellent business growth products franchisors can offer as benefits to prospective franchisees. (PRWeb January 28, 2014) Read the full story at

Wise Business Plans Now Making Exporting To EU A Little Easier Through Business Planning

28 January 2014 | 8:14 am The Small Business Administration recently announced plans to knock down the barriers making it difficult for small U.S. companies to export to the European Union. This will be a boon for businesses looking to sell their products overseas, but it adds another level of necessary planning, said Joseph Ferriolo, director of industry leader Wise Business Plans. (PRWeb January 28, 2014) Read the full …

Research and Markets: Global Printed Circuit Board Industry 2012-2017: Trends, Profits and Forecast Analysis Out Now

27 January 2014 | 7:54 pm DUBLIN–(BUSINESS WIRE)–Research and Markets ( has announced the addition of the "Global Printed Circuit Board Industry 2012-2017: Trends, Profits and Forecast Analysis" report to their offering. This report gives a brief overview of the industry challenges. The industry is under tremendous pressure to produce products having …

Tim Cook Apple New Products – Business Insider

27 January 2014 | 11:05 pm Apple still on track to release a new product this year.

Allen Engineering of Paragould Debuts New Products | Arkansas …

27 January 2014 | 6:00 am is the website partner of the Arkansas Business journal.

Startup exits: Networking versus product – Business Insider

25 January 2014 | 1:16 pm Startup founders say connections can help you get acquired.

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Business Communication: Process & Product 7th Edition

28 January 2014 | 5:00 am $70.00
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28 January 2014 | 3:17 am $92.50
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1000 PENS Budget Office School Business Promotional – MORE PRODUCTS IN STORE

28 January 2014 | 3:10 am $270.00 (0 Bids)
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    What Are The Key Features Of Customer Care? That is the main question I have, but I also have two more if anybody is willing to answer them.

    Why is the organisation, the employee and the customer important?
    What is the importance of customer care regarding: communication and support, presentation and team work?

    Thanks a bunch! 🙂

    1. Reply

      The web page (below) provides: 6 Characteristics of Great Customer Service

      In order to be successful at any endeavor, one has to identify the essentials required to accomplish that feat. It’s the same in customer service. What essentials are required to create great customer experiences and maximum customer retention?

      In this article, I’ll give you six characteristics that are key ingredients in establishing excellent customer service for your small business.

      1. Reliability
      Customers expect product and service providers to be dependable and accurate during interactions. Take your home electricity as an example. As long as you pay the bill, you expect the lights to come on when you flip that switch.

      Do customers consider your organization to be reliable? Are you rated high for dependability? Can your customers trust that you will do what you say you will do? These are key factors in providing a great customer experience.

      2. Competence
      This characteristic measures knowledge and skill level in regards to one’s product/services. If you surveyed your customer, what would they say about the level of competency exhibited by those within your organization?

      Internet access allows today’s customer to gain knowledge about your small business along with those of your competitors. Once the interaction begins, will your customer know more about your products and services than front line personnel and others within your organization? Make every employee an expert in order to receive a high rating for competency.

      3. Responsiveness
      When customers enter your brick and mortar location, call on the phone, email or initiate a web chat, how long does it take for someone to acknowledge their presence? One of the most dreaded customer experiences is waiting to be serviced or acknowledged!

      How long are your customers waiting for service? When issues arise, how long before the situation is addressed and a resolution is provided to the customer? The responsiveness clock is ticking in your customer’s head while waiting to be serviced or to receive a reply to an inquiry.

      4. Courtesy
      In my opinion, this one is the easiest characteristic to exhibit. If there is one thing that we can all control, it is our ability to be kind and polite. All customers deserve common courtesy.

      Courtesy goes a long way with customers, especially when they’re unhappy with your product and service. Body language and facial expressions also contribute to the courtesy factor. If your employees are not polite, it’s time to get rid of them.

      5. Credibility
      Can your customer deem your organization as credible? This characteristic is an image builder. We’re taking about trustworthiness here! Does your performance match what you advertise? Does your organization deliver on its promises?

      Choosing to take the steps necessary to ensure credibility helps to create a reputation for believability. One act by one person which puts your organization’s credibility into question can be an image killer. Protect your organization’s future by insisting that everyone performs their duties in a manner that passes the credibility test.

      6. Consistency
      This is the glue that holds it all together. Consistency creates long term customers and entices new customers to your small business. Consider this: If your organization is consistently reliable, competent, responsive, courteous and credible, you’re probably providing many great customer experiences.

      Consistency means establishing a pattern of behavior. Does your customer’s rating of your organization indicate a pattern of great behavior in regards to the customer experience? Can your customer depend upon your organization to provide a high level of service every time they choose to utilize your products or services?

      The ability to intermittently exercise the five aforementioned characteristics will not help in your quest to provide great customer service. When consistency is added, long term retention is usually the result.

      I’ll say it again. Be consistently reliable, competent, responsive, courteous and credible. Exercising these characteristics will assist your organization in its quest to provide great customer experiences!

      Read more:
      Under Creative Commons License: Attribution No Derivatives
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  2. Reply

    What Is The Psychology Behind Advertising On The Borders Of Football Pitches & On Racing Cars? I truly dont get it. i see your brands name & logo= recognition.

    Thanks. got it. …….. now what. i know you exist Sony, Red Bull, Blah Blah. it doesnt make me wanna buy you more? – it seems like its probably more important for start-ups to gain recognition. but Big Age Old Business’s constantly spend money on just me seeing their logo, no new products/services etc

    very interested in marketing and psychology both anyone have any interesting or resolving thoughts about this.

    thanks. Kim

    1. Reply

      Some studies have found it takes up to 7 exposures to a brand or product name before some have he confidence to buy, branding campaigns are aiming at making a company a household name like Coke, so down the road when a buyng decision is made their familiar package is selected.
      A lot of TV commercials these days are branding campaigns that hardly mention the companies product.

      The stadium ads are just part of a sponsorship campaign, they get more exposure from public appear events, etc…

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