Use a Virtual Phone Service to Make Your Business Seem Big

As a business owner, you should be looking for all of the competitive advantage you can get your hands on. One way to easily gain an advantage over even your biggest competitors is to use a virtual hosted PBX service. This type of solution can make your small business seem larger than it really is by using some incredibly ingenious components.

For starters, a virtual telephone service makes use of an auto attendant, or virtual receptionist, very similar to the system used by big corporations. This feature automatically answers, and directs, incoming phone calls so they end up at the right individual or department.

Rules for call answering allow you to define how inbound phone calls are routed, and thus handled. An inbound call can go to voicemail, any extension and totally different phone numbers depending on a set of rules you configure. You can define rules based on the time of day, what day of the week it is, and even the location the call originated at.

A queuing system can be created, which puts inbound calls in a holding pattern until the next employee is ready to take the call. You can configure what the caller listens to as they are waiting, such as music, or a pre-recorded message. Call queuing ensures that phone calls are answered as quickly and effectively as practical.

A full featured voicemail systems is included that allows incoming calls to be answered with customizable salutations and messages that are left in separate mailboxes. Notification can be sent when a new message is received, and you can even get the voicemail as an email attachment, giving you the ability to efficiently handle the call.

Multiple phone extensions give you the ability to effectively route incoming calls to the correct place. This will also give your small business the appearance of having many areas with many employees. You can add extensions as you need them, allowing for simple and affordable telephone system growth.

With a virtual telephone service, you get the choice of a local phone number, a toll free number, or you can have both. While using a toll free number will not be more expensive to use, it will give your small operation that large company feel.

The above are a sampling of the advanced benefits offered by a virtual PBX phone systems solution that help make your company seem like a bigger operation. Try an affordable, simple to operate Internet based phone system and appreciate how its powerful features will help with the effort to improve the bottom line of your business.